We will not issue a refund only a store credit!
SALE ITEMS ARE ALL CONSIDERED FINAL SALE and May not be returned.
Wreaths are special order items and MAY NOT be returned.
More on Returns and Exchanges
At Angelic Dreamz Home, customer satisfaction is our number one concern. We will do our very best to satisfy each and every customer to the best of our ability each and every time. Any unused, brand new merchandise, in their original boxes or packages, may be returned for exchange or store credit within 15 days of receipt (less the shipping cost). Angelic Dreamz Home assumes the "ship to" costs on items with "free shipping" only on purchases that are not returned. A 25% restocking fee will apply when returning items. Before returning an item, you must obtain a "Return Authorization Number". Our customer service representatives can give you more information. Defective merchandise after the 15 day period is under warranty by the manufacturer, and we encourage you to please read the warranty information enclosed with each product. If you should receive any item that is "defective on arrival", please contact us immediately so we can replace the item at our expense. If you choose not to receive a replacement shipping charges are not refundable and the restocking fee will apply.
Please open your package and inspect upon receipt. Claims for products that are received damaged must be made within 5 days of receipt. In addition CHRISTMAS & HALLOWEEN ITEMS such as KRINKLES can not be returned after Halloween or after Christmas. Halloween Krinkles, and Villages as well Christmas Krinkles and Village sales are FINAL. WREATHS are also considered Special Order items and are not returnable.
To file a return authorization request simply login to your account on our site or CLICK HERE find your order, and click on view details within the order. Find the "Add new RMA" button and click on it. You can then select the item(s) that need to be returned, replaced or exchanged here. There is also a place to put in your comments. You will then receive and email with instructions on what to do next.
Our Corporate Offices are located in Canandaigua, NY, and we ship from many different warehouses within the United States.
All sales become final after 15 days.
ALL SPECIAL ORDERS SALES ARE FINAL & ARE NOT RETURNABLE
WREATHS ARE CONSIDERED A SPECIAL ORDER ITEM AND NOT RETURNABLE, CONSIDERED A FINAL SALE.
IF YOU REFUSE A PACKAGE and it is returned to us you are liable for the shipping charges both out to you and back to us. If the package is received damaged we will not issue a credit we will file a damage claim and you will have to wait for the claim to be approved to be reimbursed.
Please email us at Info@AngelicDreamz.com before sending back any merchandise.
CANCELLATION OF ORDERS PRIOR TO SHIPPING:
Once an order is in PROCESSING status it may only be canceled by contacting us through the website, there will be a 30% Cancellation fee to cancel any orders already in processing.